TERMS OF SERVICE

Our satisfaction guarantee and returns policy

Your satisfaction is important to us! If, for any reason, you are not satisfied within 30-days of website purchase, you may return an item for a full refund of the purchase price with order number. Before mailing an item back to us, please call or send an email discuss the issue. We will then issue you a return authorization. Returned items must be in re-sellable condition, and include all packaging. Unless you are explicitly instructed to do so, please do not return damaged or defective items. Erroneous shipments from outwardhound.com and defective or damaged merchandise will be refunded with no additional costs or shipping fees. We may ask you to provide photographic proof of damage. Clearance and sale items are subject to availability for replacements.

Product descriptions

Outward Hound attempts to be as accurate as possible. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free. If a product offered by Outward Hound itself is not as described, your sole remedy is to return it in unused condition, or to seek a replacement.

Pricing

We cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items on our website may be mispriced. If the correct price of an item sold at our website is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Replacements policy

Replacements require proof of purchase, and to be within 30 days of purchase. We offer one replacement per customer.
We are unable to offer replacements to international addresses (we encourage you to seek out assistance from the place of purchase)
We offer a one-time replacement for items with an MSRP of $9.99 or greater
For replacement, we require a receipt and a photo be provided to: support@outwardhound.com

You may call customer service at 800-477-5735 (Toll Free, USA only) or 303-792-9600 during our normal business hours: 8am – 5pm (MST) Monday – Thursday, and 8am – 3pm (MST) on Fridays.

Hours of operation

We try to process all orders in a timely manner. Our website takes orders 24-hours a day, but uptime and availability is not a guarantee. Our site may be offline for long periods of time for upgrades or other required maintenance. We aim to process and ship orders within 24 hours of receipt (excluding weekends and holidays). OUTWARD HOUND® does not guarantee delivery dates and times, which are estimates only. If you select expedited shipping for an additional charge, and we receive your order before 11:30am (MST), your order will be shipped the same day (Monday – Friday). Please note, we cannot guarantee Saturday delivieries. Orders placed after 11:30am (MST) will ship the following business day (orders placed after 11:30am on Friday will ship on Monday).

Customs, Duties & Taxes

Orders that are shipped to countries outside of the U.S. may be subject to import taxes, customs duties and fees levied by the destination country (“Import Fees”). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. If you live outside the United States, please know that all prices on the Outward Hound website and all charges made by Outward Hound are in US Dollars.

Methods of payment

Outwardhound.com processes Visa and Mastercard purchases through a secure connection through an authorized gateway. We do not store your credit card numbers on our site. We do not accept cash or checks. Other payment methods are subject to change at any time and may not be available to all customers and countries. All orders are subject to verification and maybe delayed if we are unable to confirm important details.

Cyber Monday Deals 2017

*Free Hedgehogz With All Orders: Online only. While supplies last. Offer valid for any one of the following items (subject to availability at time of purchase): 32111, 67701, 67535, 67552, 32012. Offer valid from 11/26/17 at 10:01pm ET through 11/28/17 at 11:59pm ET at outwardhound.com or while supplies last. Not valid at any other online or retail store. Promo item is good on any order of $5 or more at outwardhound.com. Prices as marked online may vary in stores. Discounts apply to merchandise only, not value of Gift Cards purchased, packaging, shipping & handling charges, taxes, or prior purchases.
*50% off select items: Offer ends 11/28/17 at 11:59pm ET at outwardhound.com. Not valid at any other online shop. Discount applies to merchandise only. Offer not applicable to packaging, shipping & handling charges, taxes or prior purchases. Discount is allocated to specific Holiday Deal Category items. No coupon is needed to redeem this deal. No adjustments on previous purchases. Cannot be combined with other offers or coupons, including any other OH discounts. 
*Get free shipping when you spend $50: Offer available for purchases to the contiguous United States only. Orders will receive free ground shipping via FedEx.